Refund Policy
Thirty days to be sure
If a piece is not right, send it back within thirty days of delivery and we refund it in full. You do not have to tell us why, and the return shipping is on us.
Four steps, no argument
Tell us
Contact us within thirty days of delivery with your order number.
Pack it up
Original box, certificate and care card, with the piece unworn.
Send it back
We email a prepaid, insured label. Nothing to pay at the counter.
Get refunded
Inspected within two working days, refunded to your original payment method.
What we can and cannot take back
Returnable
- Unworn pieces in their original condition
- Ready-to-ship and standard made-to-order pieces
- Items returned with their certificate and box
- Pieces resized by us, within the same thirty days
Not returnable
- Engraved pieces, unless the engraving is our error
- Bespoke commissions designed only for you
- Pieces damaged by wear, alteration or a third-party jeweller
- Returns started after the thirty-day window
Three things people ask next
Can I exchange instead of refund?
Yes. Tell us what you would rather have and we apply the full value of the returned piece to it. If the new piece costs less, the difference is refunded.
Something is wrong with the piece
Manufacturing faults are repaired or replaced free of charge for as long as you own the piece, under our lifetime warranty — that is separate from the thirty-day window and never expires.
When does the money arrive?
We refund within two working days of the piece arriving back. Your bank then takes its own time, usually three to five working days.
Have this checked against the consumer law of every country you sell into before the store opens, and add your legal entity name and returns address.